Support¶
Welcome to the Accenture AI Refinery SDK support page. We are here to assist you with any inquiries or technical issues you might encounter. Our dedicated support team is committed to providing timely and effective solutions to ensure your experience with our SDK is seamless and productive.
How to Raise a Ticket¶
If you need assistance, you can raise a support ticket using any of the following methods:
1. Email Support¶
For email support, please contact us at:
Our email support is available 24/7. Please include as much detail as possible about your issue to help us resolve it efficiently. You can use the following template when emailing us:
Email Template¶
Organization:
Issue Category:
[Bug/Latency/Service Unavailable/Information]
AIR SDK Version:
Python Version:
Short Description:
[One-line summary of the issue or request]
Detailed Description:
[Comprehensive explanation of the problem or request]
For bug / latency issues below additional details required:
- Operating System: [e.g., Windows 10, macOS, Ubuntu 20.041
- Timestamp of the incident/issue: [timestamp when the error was observed]
- Error Message: [Attach error stack trace screenshot and log file]
- Steps to reproduce: [Mention steps to reproduce the issue]
- Script to reproduce the code (if possible) : [Zip and attach code script reproduce]
2. Phone Support¶
For phone support, you can reach us at the following number:
- USA: 1-844-276-6069
Our phone support is available during standard business hours (Eastern Standard Time). Our support team is ready to help with any urgent or complex issues.
Thank you for choosing Accenture AI Refinery SDK. We are here to support you every step of the way.